Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the seal can not be broken.
Additional non-returnable items:
- Gift cards 


Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@korean-skincare.nl.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@korean-skincare.nl and send your item to: Korean-Skincare, klaverplein 1, 5503 PH Veldhoven, Netherlands.


Shipping
To return your product, you should mail your product to: Korean-Skincare, klaverplein 1, 5503 PH Veldhoven, Netherlands

You will be responsible for paying for your own shipping costs for returning your item. The return shipping costs are non-refundable. 


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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